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Title
Text copied to clipboard!Service Department Clerk
Description
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We are looking for a detail-oriented and organized Service Department Clerk to join our team. The ideal candidate will be responsible for providing administrative and clerical support to ensure the efficient operation of the service department. This role requires strong communication skills, the ability to multitask, and a customer-focused attitude.
As a Service Department Clerk, you will be the first point of contact for customers and technicians, handling inquiries, scheduling service appointments, and maintaining accurate records. You will work closely with service managers and technicians to ensure that all service requests are processed in a timely and professional manner. Your role is essential in maintaining customer satisfaction and supporting the overall productivity of the department.
Key duties include answering phones, greeting customers, entering service orders into the system, tracking work orders, and managing parts inventory. You will also be responsible for preparing reports, filing documents, and assisting with billing and invoicing. Attention to detail and the ability to work in a fast-paced environment are crucial for success in this position.
The ideal candidate will have previous experience in a clerical or administrative role, preferably within a service or repair environment. Proficiency in office software such as Microsoft Office Suite and familiarity with service management systems is highly desirable. Strong organizational skills, a positive attitude, and the ability to work both independently and as part of a team are essential.
This is a great opportunity for someone looking to grow their career in a supportive and dynamic work environment. If you are reliable, efficient, and enjoy helping others, we encourage you to apply for the Service Department Clerk position.
Responsibilities
Text copied to clipboard!- Answer and direct incoming phone calls
- Greet and assist customers in person
- Schedule and confirm service appointments
- Enter and update service orders in the system
- Maintain accurate records and files
- Assist with billing and invoicing processes
- Track and manage parts inventory
- Prepare daily, weekly, and monthly reports
- Coordinate with technicians and service managers
- Ensure timely follow-up on customer inquiries
- Support general office administrative tasks
- Maintain a clean and organized work area
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous clerical or administrative experience
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office Suite
- Familiarity with service management software is a plus
- Excellent organizational and multitasking abilities
- Attention to detail and accuracy
- Ability to work independently and in a team
- Customer service-oriented mindset
- Reliable and punctual
- Ability to handle confidential information
- Basic math and data entry skills
Potential interview questions
Text copied to clipboard!- Do you have experience working in a service department?
- How do you prioritize tasks in a busy environment?
- Are you familiar with any service management software?
- Can you describe your experience with customer service?
- How do you handle difficult or upset customers?
- What office software are you proficient in?
- Have you ever managed inventory or parts tracking?
- Are you comfortable working with billing and invoicing?
- What strategies do you use to stay organized?
- Are you available to work weekends or overtime if needed?
